VTNZ had recently moved from a traditional wide-area-network and centralised infrastructure to a cloud-centric platform and software-as-a-service model, connecting vehicle testing locations via an SD-WAN. LANtech worked closely with VTNZ to provide a cost-effective and flexible network that reflected their new architectural requirements. Using a collaborative research and development process that involved the VTNZ architect, software, and infrastructure teams, along with input from the network vendor Cisco-Meraki, we were able to design a solution that met multiple use cases – including VTNZ’s ‘orange shed’ testing centre, as well as remote mobile testers and testing at third party sites. LANtech also managed the national rollout and installation of the network infrastructure and associated digital services.

Following this, LANtech onboarded VTNZ as a Managed Services LANcare customer – with just two months from agreement to full go-live. This was an agile and iterative project. VTNZ was moving from a basic service desk model and seeking a modern software-based service desk that delivers a transformed end-user experience. The scope of these support services extends to complete device lifecycle management, incorporating modern desktop and mobile device management across a fleet of Android devices, which are the primary application device of vehicle inspectors. The service experience was further transformed by transitioning to Amazon Connect as a contact centre platform, combining industry-leading voice recognition, artificial intelligence, and software robots – along with expert service desk analysts and remote engineers.